A small number of Windows Phone 7 users are complaining about their new handset sending and receiving random packs of data for no reasons at all, and finally Microsoft has stepped up to clear the air, but they’re also pointing fingers. They’ve reached some conclusions from that investigation opened a few days ago, and apparently, there’s a “third party” that’s responsible for the misbehaviour, thought the company fail to mention the name. Microsoft’s already reached out to help that said “third party” make the necessary fixes, but the story isn’t necessarily over, though, because they’re still “investigating additional potential root causes,” which we presume could involve the operating system itself.

“We have determined that a third-party solution commonly accessed from Windows Phones is configured in a manner that potentially causes larger than expected data downloads. We are in contact with the third party to assist them in making the necessary fixes, and are also pursuing potential workarounds to address the configuration issue in case those are needed. At this point in our investigation, we believe this is responsible for most of the reported incidents.

We are investigating additional potential root causes for the remainder of the reports.

A small (low single-digit) percentage of Windows Phone customers have reported being affected.

We are continuing to investigate this issue and will update with additional information and guidance as it becomes available.”

SOURCE via Seattlepi